We know you want your goods as soon as possible, We will endeavour to get your order out as soon as possible, sometimes delays may occur, we will update you via email if this happens.
TRACKING YOUR PARCEL
When your order has been shipped you will receive an automated email confirmation containing your Shipping or Tracking number.
For Australia Post tracking numbers please follow the link below to track your parcel Track Aus Post Parcels
For TNT Courier Service Tracking number please follow the link below to track your parcel Track TNT Parcels
For Fastway Tracking (now called Aramex) please follow the link below to track your parcel Track Fastway (Aramex) Parcels
IF I BUY ONLINE, ARE THE ITEMS IN STOCK?
Our online stock is linked to our inventory so what you see online is in stock.
While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day.
FREE AUSTRALIA WIDE POSTAGE ON ITEMS $100 OR OVER
A flat rate of $7.95 will occur for orders under $100.
Free postage excludes certain items (see below for items that require a postage cost)
Please do not use a P.O box for a delivery address.
Please call us after if you have any special delivery instructions.
Special offer: FREE postage on surfboards & softboards anywhere in between Wollongong & Coffs Harbour. Boards are safely packed and shipped from our Physical store in Newcastle. Choose this option at the checkout if you live in the designated area(s).
WHEN WILL I RECEIVE MY ITEM(S) IN THE MAIL?
Parcels & larger items can take anywhere from 2-7 business days to arrive (delays are occurring due to COVID-19).
Delivery dates may vary due to weekends, public holidays, sale days or unexpected schedule disruptions.
This service may exceed recommended times when shipping to regional areas.
Sanbah holds no responsibility for the period of time it takes for your parcel to reach you once it has left our building.
Please use your tracking information provided in the confirmation email to trace your item(s) in the mail.
ITEMS THAT REQUIRE POSTAGE FEES (OPTIONS WILL APPEAR AT CHECKOUT)
All skateboards are $20 to post Australia wide.
All bodyboards are $20 to post Australia wide.
Heavy items (board racks) are $40 to post Australia wide.
Surfboards & Softboards: - FREE postage on surfboards & softboards anywhere in between Wollongong & Coffs Harbour (choose at checkout) - Postage to greater NSW/ACT is $35 for surfboards & softboards - Postage to VIC is $35 for surfboards & softboards - Postage to QLD is $35 for surfboards & softboards - Postage to SA is $50 for surfboards & softboards - Postage to TAS is $70 for surfboards & softboards - Postage to WA (Perth & Metro areas) is $60 for surfboards & softboards - Postage to WA (rural areas) is $100 for surfboards & softboards
CLICK & COLLECT SERVICE
All items online are available to pick up in-store if you live close by, please choose this option at the checkout.
Items will be ready to collect almost immediately after your order is placed. A confirmation email will be sent.
We are located at 204 Union Street, The Junction, NSW 2291.
Please bring your I.D or confirmation email with you to collect items.
TIPS FOR A SMOOTH DELIVERY
Ensure someone will be home on the day of delivery (check your tracking number for this) with easy accessibility for the courier to deliver. Boards are delivered by large courier trucks that need easily accessibility to park, relatively close to the residential or business address.
Delivery to business address's preferable that are open during normal business hours. Makes life easier for the courier to park and deliver.
Do not use a P.O box for delivery.
RETURNS
Full priced items are eligible for exchange or online store credit.
Promotion/sale items - final sale and not eligible for return or exchange
If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.
Please contact us at (02) 4962 2420 or orders@sanbah.com with any issues that may arise with your online order.
CONDITIONS OF RETURNS/EXCHANGES
Promotional or sale items are not eligible for return/exchange.
Returned items must be unused and in their original condition with all tags attached.
The returned item must be in the original packaging (e.g. shoe box).
The receipt or proof of purchase must be included with the return.
The customer must cover the cost of the return postage for the item (unless deemed faulty by our team).
If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.
RETURNING YOUR ONLINE ORDER
If you aren’t happy with your purchase, make sure you have read our conditions of return then follow the steps below:
Fill out the returns & exchanges form supplied in your order and send back, or:
Email us at orders@sanbah.com or call us (02) 4962 2420 with your order number and a note explaining whether you require an exchange or credit note.
Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection or the return may be refused.
Returns your item(s) to:
Sanbah Surf Shop. ATT: Online Exchanges 204 Union Street, The Junction NSW 2291
FAULTY OR INCORRECT ITEMS
We are so sorry if you receive a product that is faulty or incorrect. If this happens, please follow the below so that we can sort the issue out as quickly as possible for you!
Email us at orders@sanbah.com with your order number, a brief description of the fault/incorrect item along with a photo of item.
Once we receive your email we’ll let you know the instructions for sending back the item.
On receipt of the item, we’ll inspect it and provide you with an update. If your return is approved, we’ll initiate a refund to your credit card (or original payment method). The time that it takes for the credit to process will depend on your cards issuer's policies
FAQ - GIFT VOUCHERS
What type of Gift Cards do you offer? We offer gift cards for in-store purchases and a separate gift card for online purchases. Buy these here.
How much is postage for Gift Vouchers? Free postage to anywhere in Australia and guaranteed delivery within 7 business days.
Can In-store Gift Vouchers be used to purchase items on the website? No, Gift Vouchers can only be redeemed in-store. Purchase an Online Gift Card here if you want to make purchases online.
How long is a Sanbah voucher valid? 36 months from date of purchase.
If I lose my Gift Voucher am I still able to redeem it if I can show a receipt? Unfortunately no. Gift Vouchers are the responsibility of the customer and cannot be replaced if lost or stolen.
PAYMENT METHODS, SECURITY & PRIVACY POLICY
All transactions are secure and encrypted with ultra-secure 128-bit encryption. We never store your credit card information.
All major credit cards are accepted.
We also offer Afterpay & Zip Pay.
If you would like more information about this product or need help with a product before ordering please contact us.
Phone: (02) 4962 2420 Email: info@sanbah.com Facebook Messenger: hit the button in the bottom right hand corner of your screen.
