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Shipping, Exchanges & FAQ

If I buy online, are the items in stock?


Our online stock is linked to our inventory so what you see online is in stock. 

While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day. 

 

Shipping


Postage Pricing

- FREE Postage Australia wide on all items $75 or over*

- $7.95 Flat rate on orders under $75.

- Click and collect available also. Choose at checkout and pickup in-store.

- * Free Postage excludes Surfboards/Softboards - See surfboard postage below).

Signature on delivery is required for orders over $100 - Please ensure you supply an address that can be used for signature on delivery. No delivery to PO Boxes.


Surfboard/Softboard Postage:

- Postage on Surfboards to NSW, QLD & VIC: $35. 
- Postage to WA (Perth & Metro Areas): $60
- Postage to WA (Regional): $100
- Postage to SA: $50. 

- Postage to NT: $100.
- Postage to TAS: $70. 

- Choose Postage at Checkout. Applies to Surfboards/softboards only. 
- Allow 2 - 7 days business days Shipping Time.

Contact us for international shipping - excludes surfboards.

 

Bodyboard Postage:

- Postage on Bodyboards Australia Wide: $20

 

Click & Collect

You can choose to pick up your purchase in-store. Please choose this option at the checkout instead of postage. Your item will be put behind the counter ready for collection once the sale is finalised online.

Collection point:
204 Union Street,
The Junction NSW 2291
(02) 4962 2420

 

Returns


Full priced items
- eligible for exchange or online store credit

Promotion/sale items - final sale and not eligible for return or exchange

If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.

Please contact us at (02) 4962 2420 or info@sanbah.com with any issues that may arise with your online order. 


Conditions of Return/Exchange

  • Promotional or sale items are not eligible for return/exchange. 
  • Returned items must be unused and in their original condition with all tags attached. 
  • The returned item must be in the original packaging (e.g. shoe box).
  • The receipt or proof of purchase must be included with the return. 
  • The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). 
  • If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out. 

 

Returning your online order


If you aren’t happy with your purchase, make sure you have read our conditions of return then follow the steps below:

  • Email us at returns@sanbah.com with your order number and a note explaining whether you require an exchange or credit note. 
  • Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection or the return may be refused.


Post your return to:

Sanbah Surf Shop

ATT: Online Exchanges

204 Union Street,
The Junction NSW 2291
(02) 4962 2420



Faulty or Incorrect Items 


We are so sorry if you receive a product that is faulty or incorrect. If this happens, please follow the below so that we can sort the issue out as quickly as possible for you!

  • Email us at returns@sanbah.com with your order number, a brief description of the fault/incorrect item along with a photo of item. 
  • Once we receive your email we’ll let you know the instructions for sending back the item.  
  • On receipt of the item, we’ll inspect it and provide you with an update. If your return is approved, we’ll initiate a refund to your credit card (or original payment method). The time that it takes for the credit to process will depend on your cards issuer's policies



FAQ - Gift Vouchers


How much is postage for Gift Vouchers?

Free postage to anywhere in Australia and guaranteed delivery within 7 business days.

Can Gift Vouchers be used to purchase items on the website?
No, Gift Vouchers can only be redeemed in-store.

How long is a Sanbah Grindhouse voucher valid?
36 months from date of purchase. 

If I lose my Gift Voucher am I still able to redeem it if I can show a receipt?
Unfortunately no. Gift Vouchers are the responsibility of the customer and cannot be replaced if lost or stolen.


 

Sanbasic Homewares


Please note, due to Sanbasic Homewares being Artisan Handmade, colours, shades & finishes may vary from product to product. Homewares include products from this page: 
https://www.sanbah.com/collections/homewares


Homewares Care Instructions

Our products are handmade by artisans, making them delicate and if not properly cared for can result in undesirable damages, this may also result in slight variations between pieces.

We recommended storing our collection of homewares out of the direct weather to prolong life. Exposure to weather may cause damage to the product.


 

Security and Privacy Policy


secure online shopping  All transactions are secure and encrypted with ultra-secure 128-bit encryption. We never store your credit card information. All major credit cards are accepted.

★ Reviews

See what Sanbah Customers are saying

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Best 40lt travel pack ever

Very comfortable with great support.
Wet area perfect for boardshorts or springsuit plus extra clothing space for a large compression cube full of clothes.
So many handy pockets with zips.
Rear steath pocket is perfect.
Maybe a cover to hide the straps but if you cant afford $15 for a cover you shouldnt be going anywhwere.
This pack plus a double boardbag was all i needed for 8 weeks in bali.

Lovely sturdy umbrella, gives very good shade on a very hot day. Not too heavy to carry, would definitely recommend this beach umbrella 😎

Happy with Product

I like the colour and design

So easy to put up, even with two kids running round your ankles! This beautiful umbrella is an absolute joy and super lightweight so an easy juggle with the rest of the beach gear when you're going solo. Having shade at the beach has made our summer. Also love the delicate flannel flower print and wooden handle, the quality and craftsmanship is superb. On a seperate note, I had a minor issue and both Alex (of Salty Shadows) and the Sanbah staff responded quickly and efficiently to remedy. Couldn't recommend this product and the customer service highly enough!

Suits boards with medium to high tail rocker

Top set for dhd 3dx and 3dv. I am a bigger guy - 95kg. This set works well for me in most conditions. Provides strong drive and enough pivot for the bigger guy. Highly recommended. Yew.