Free postage on orders $100 or over. A $9.95 flat rate for orders under $100 will occur.

Free postage excludes all sale items.

Postage on surfboards/softboards & other heavy items (boardracks) apply to various states, see below for surfboard & softboard shipping rates.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours.

Standard shipping normally takes 2-7 days depending on your area. Same day shipping is available on all orders placed before 2pm.

Orders to WA, SA & NT may take longer.

Please refer to your tracking for accurate delivery times.

We ship all products Australia wide! Even surfboards & softboards. Rates on surfboards/softboards & other heavy items may apply to various states.

We do not ship internationally at this stage. You can organise your own postage if you are outside of Australia.

You can choose to pick up your purchase in-store. Please choose this option at the checkout instead of postage. Your item will be put behind the counter ready for collection once the sale is finalised online.

Collection point during business hours:204 Union Street,
The Junction NSW 2291
(02) 4962 2420

Our online stock is linked to our inventory system so what you see online is in stock. 

While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day. 

We cannot be held responsible for an incorrect address being entered at the checkout. If you realise you have made a mistake, please contact us during business hours on(02) 4962 2420or emailorders@sanbah.com

We are so sorry if you receive a product that is faulty or incorrect. If this happens, please follow the below so that we can sort the issue out as quickly as possible for you!

Email us atorders@sanbah.com with your order number, a brief description of the fault/incorrect item along with a photo of item. Once we receive your email we’ll let you know the instructions for sending back the item.  On receipt of the item, we’ll inspect it and provide you with an update. If your return is approved, we’ll initiate a refund to your credit card (or original payment method). The time that it takes for the credit to process will depend on your cards issuer's policies

How much is surfboard & softboard postage?

FREE surfboard/softboard postage to anywhere on the east coast in between Wollongong (NSW) to Noosa (QLD).

To ship boards, Sanbah uses TNT, Barnetts Couriers, and East Coast surfboard specific freight companies. Freight companies may contact you the day before to arrange delivery.

Surfboards & Softboards:

Surfboard Postage to NSW

- Between Wollongong (NSW) to Noosa (QLD): FREE shipping (residential or commercial business address available)
- South of Wollongong: $69 (commercial business address only)

Surfboard Postage to QLD

- Between Noosa (QLD) to Wollongong (NSW): FREE shipping (residential or commercial business address available)
- North of Noosa: $89 (commercial business address only)

Surfboard Postage to VIC

- $69 (commercial business address only)

Surfboard Postage to WA

- $179 (commercial business address only)

Surfboard Postage to SA

- $79 (commercial business address only)

Surfboard Postage to TAS

- $129 (commercial business address only)

Surfboard Postage to NT

- $199 (commercial business address only)

Sanbah can only send to a commercial business address in some areas & states as freight companies cannot deliver to residential addresses in these areas.

A commercial business may include a clothes shop, service station, gym, coffee shop, hair salon etc. A working from home business is not permitted.

Choose Postage at Checkout. Allow 2-8 days business days Shipping Time.

We can deliver surfboards to a residential or business address anywhere between Wollongong NSW to Noosa QLD for FREE.

We are only able to deliver to a commercial business address in other states (VIC, WA, TAS, SA, NT) & areas of NSW & QLD as our couriers cannot deliver to a residential address in these parts.

There is always a solution for this. Check with a friend, colleague or family member if you can have a board sent to their commercial business.

A commercial business may include a clothes shop, service station, gym, coffee shop, hair salon etc. A working from home business is not permitted.

Second Hand Surfboard Shipping Between Wollongong (NSW) to Noosa (QLD) - Residential or Commercial business address - $119

Second Hand Surfboard Shipping NSW/ACT - South of Wollongong - Commercial business address only - $119

Second Hand Surfboard Shipping VIC - Commercial business address only - $139

Second Hand Surfboard Shipping TAS - Commercial business address only - $199

Second Hand Surfboard Shipping SA - Commercial business address only - $149

Second Hand Surfboard Shipping WA - Commercial business address only - $249

Second Hand Surfboard Shipping NT - Commercial business address only - $269

Second Hand Surfboard Shipping QLD - Commercial business address only - $149

Bummer! Don't fret though, we will get it sorted for you! Please email orders@sanbah.com with your order number and clear photos of the damage on the board and the box it came in and we will get you surfing in no time.

Board covers & board racks to some areas have an oversize item charge shown at the shipping checkout. These items are generally very expensive to send and require extensive packing.

Full priced items - eligible for exchange or online store credit.

Sale items - are eligible for a exchange or store credit.

*NOTE* - Due to our quality control on new boards, some boards with blemishes, finger prints, finger indentations, shop marks and/or UV light affected causing the board to yellow in colour are placed into our specials. ALL of these 'specials boards' are purely cosmetic - NONE of our specials have been ridden or have any structural issue. Please note - These boards are priced at the price they are because of the condition they are in. There is no returns or refunds on the surfboards that are on sale. If you have any further questions on condition of Boards on Sale, please email orders@sanbah.com

If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 21 days of the order date.

Please contact us at (02) 4962 2420 or info@sanbah.com with any issues that may arise with your online order. 

Conditions of Return/Exchange

Returned items must be unused and in their original condition with all tags attached. The returned item must be in the original packaging (e.g. shoe box). The receipt or proof of purchase must be included with the return. The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). If exchanging an item, the customer must cover the cost of the new item being posted. Payment will be required prior to the new item being sent out. 

If you aren’t happy with your purchase, make sure you have read our conditions of return then follow the steps below:

Email us at orders@sanbah.com with your order number and a note explaining whether you require an exchange or credit note. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection or the return may be refused.

Post your return to:

Sanbah Surf Shop

ATT: Online Exchanges

204 Union Street,
The Junction NSW 2291
(02) 4962 2420

Exchanges & credits are processed within 2 business days from when we receive the item(s) back.