If I buy online, are the items in stock?
Our online stock is linked to our inventory so what you see online is in stock.
While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day.
Shipping
- FREE Postage Australia wide on all items $75 or over*
- $7.95 Flat rate on orders under $75.
- Allow 2-5 business days for your item to arrive. Items will be packed and sent the same day of order.
- No delivery to PO Boxes.
- Click and collect available also. Choose at checkout and pickup in-store.
- * Free Postage excludes Surfboards, Softboards & Bodyboards. See pricing below.
Signature on delivery is required for orders over $100 - Please ensure you supply an address that can be used for signature on delivery.
Surfboard/Softboard Postage:
- Postage on Surfboards to NSW, QLD & VIC: $35.
- Postage to WA (Perth & Metro Areas): $60
- Postage to WA (Regional): $100
- Postage to SA: $50.
- Postage to NT: $100.
- Postage to TAS: $70.
- Choose Postage at Checkout. Applies to Surfboards/softboards only.
- Allow 2 - 7 days business days Shipping Time.
Bodyboard Postage:
- Postage on Bodyboards Australia Wide: $20
NO POSTAGE AVAILABLE ON SECOND HAND BOARDS! BUY ONLINE & PICKUP IN-STORE ONLY.
Click & Collect
You can choose to pick up your purchase in-store. Please choose this option at the checkout instead of postage. Your item will be put behind the counter ready for collection once the sale is finalised online.
Collection point:
204 Union Street,
The Junction NSW 2291
(02) 4962 2420
Returns
Full priced items - eligible for exchange or online store credit
Promotion/sale items - final sale and not eligible for return or exchange
If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.
Please contact us at (02) 4962 2420 or info@sanbah.com with any issues that may arise with your online order.
Conditions of Return/Exchange
Promotional or sale items are not eligible for return/exchange. Returned items must be unused and in their original condition with all tags attached. The returned item must be in the original packaging (e.g. shoe box).The receipt or proof of purchase must be included with the return. The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.
Read more here
Security and Privacy Policy
All transactions are secure and encrypted with ultra-secure 128-bit encryption. We never store your credit card information. All major credit cards are accepted.
