If I buy online, are the items in stock?
Our online stock is linked to our inventory so what you see online is in stock.
While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day.
Shipping & Pricing
- FREE registered Postage Australia wide on all items $75 or over*
- $7.95 Flat rate on orders under $75.
- Click and collect available also. Choose at checkout and pickup in-store.
- * Free Postage excludes Surfboards/Softboards - See surfboard postage below).
- FREE Surfboard/Softboard shipping now available from anywhere between Wollongong and Coffs Harbour. Boards are packed and sent from Newcastle. (Choose at checkout)
- Orders can take anywhere from 2-5 days to arrive, a tracking number will be provided via email. Potential delays due to Covid-19.
- Please ensure you supply an address that can be used for signature on delivery. No delivery to PO Boxes.
- Please call us after you have placed your order if you have special delivery instructions.
Surfboard/Softboard Postage:
- FREE Surfboard/Softboard shipping now available from anywhere between Wollongong and Coffs Harbour. (Choose at checkout)
- Postage on Surfboards to NSW, QLD & VIC: $35.
- Postage to WA (Perth & Metro Areas): $60
- Postage to WA (Regional): $100
- Postage to SA: $50.
- Postage to NT: $100.
- Postage to TAS: $70.
- Choose Postage at Checkout. Applies to Surfboards/softboards only.
- Allow 2 - 7 days business days Shipping Time. Potential shipping delays may occur due to Covid.
- No delivery to PO Boxes.
Tips for a smooth delivery:
- Ensure someone will be home on the day of delivery (check your tracking number for this) with easy accessibility for the courier to deliver. Boards are delivered by large courier trucks that need easily accessibility to park, relatively close to the residential or business address.
- Delivery to business address's preferable that are open during normal business hours. Makes life easier for the courier to park and deliver.
- No delivery to PO Boxes.
Contact us for international shipping - excludes surfboards.
Bodyboard Postage:
- Postage on Bodyboards Australia Wide: $20
Click & Collect
You can choose to pick up your purchase in-store. Please choose this option at the checkout instead of postage. Your item will be put behind the counter ready for collection once the sale is finalised online.
Collection point:
204 Union Street,
The Junction NSW 2291
(02) 4962 2420
Returns
Full priced items - eligible for exchange or online store credit
Promotion/sale items - final sale and not eligible for return or exchange
If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.
Please contact us at (02) 4962 2420 or info@sanbah.com with any issues that may arise with your online order.
Conditions of Return/Exchange
- Promotional or sale items are not eligible for return/exchange.
- Returned items must be unused and in their original condition with all tags attached.
- The returned item must be in the original packaging (e.g. shoe box).
- The receipt or proof of purchase must be included with the return.
- The customer must cover the cost of the return postage for the item (unless deemed faulty by our team).
- If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.
Returning your online order
If you aren’t happy with your purchase, make sure you have read our conditions of return then follow the steps below:
-
Email us at info@sanbah.com with your order number and a note explaining whether you require an exchange or credit note.
- Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection or the return may be refused.
Post your return to:
Sanbah Surf Shop
ATT: Online Exchanges
204 Union Street,
The Junction NSW 2291
(02) 4962 2420
Faulty or Incorrect Items
We are so sorry if you receive a product that is faulty or incorrect. If this happens, please follow the below so that we can sort the issue out as quickly as possible for you!
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Email us at info@sanbah.com with your order number, a brief description of the fault/incorrect item along with a photo of item.
- Once we receive your email we’ll let you know the instructions for sending back the item.
- On receipt of the item, we’ll inspect it and provide you with an update. If your return is approved, we’ll initiate a refund to your credit card (or original payment method). The time that it takes for the credit to process will depend on your cards issuer's policies
FAQ - Gift Vouchers
How much is postage for Gift Vouchers?
Free postage to anywhere in Australia and guaranteed delivery within 7 business days.
Can Gift Vouchers be used to purchase items on the website?
No, Gift Vouchers can only be redeemed in-store.
How long is a Sanbah Grindhouse voucher valid?
36 months from date of purchase.
If I lose my Gift Voucher am I still able to redeem it if I can show a receipt?
Unfortunately no. Gift Vouchers are the responsibility of the customer and cannot be replaced if lost or stolen.
Security and Privacy Policy
All transactions are secure and encrypted with ultra-secure 128-bit encryption. We never store your credit card information. All major credit cards are accepted.
