Full priced items - eligible for exchange or online store credit
Promotion/sale items - final sale and not eligible for return or exchange
If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.
Please contact us at (02) 4962 2420 or info@sanbah.com with any issues that may arise with your online order.
Conditions of Return/Exchange
Promotional or sale items are not eligible for return/exchange. Returned items must be unused and in their original condition with all tags attached. The returned item must be in the original packaging (e.g. shoe box).The receipt or proof of purchase must be included with the return. The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.
